CheckMyDeal Support
We are here to help you
Questions
Question not listed?Frequently Asked Questions
Many of your questions may already be answered in our FAQ section. We recommend using the search function to quickly find relevant answers, or scroll through the list to view common topics.
Company
What is the mission of CheckMyDeal?
Making cruising affordable, transparent and easy for everyone.
At CheckMyDeal we believe your dream cruise should have the very best price – without you having to search dozens of websites yourself.
Our mission is simple: to offer transparent, up-to-date cruise comparisons from trusted worldwide partners, combined with our unique "CheckMyDeal" service that actively searches for even better offers on the cruises you select.
We take away the stress of comparing, so you can focus on what really matters: planning your perfect adventure at sea.
How does CheckMyDeal work?
Because prices for the same cruise can vary enormously between websites, we make comparing irresistibly easy – and rewarding.
Step 1: Discover Your Dream Cruise
Browse thousands of routes worldwide and filter effortlessly by destination, cruise line or departure. As soon as you find your ideal trip, the saving begins.
Step 2: Save or Compare Directly
Eyeing several dream trips? Add them to your cart to weigh them side by side. Already sure? Then you can use the cruise line or "CheckMyDeal" button directly on that individual trip.
Step 3: The CheckMyDeal Magic (Up to Hundreds of Euros Difference!)
The same cabin on exactly the same ship can be much cheaper at one provider than another! Our magic pop-up instantly scans the official cruise line and various trusted (third-party) cruise websites. "Wow, that really makes a big difference per provider!" Exactly, that small effort is well worth the saving.
Step 4: Book Safely or Request a Quote
See instantly where the price is lowest. Whether you are referred to the official cruise line, a third-party cruise website, or you request a quote: you book safely and directly with them.
Step 5: Your Trip, Your Win
Why pay too much for exactly the same holiday? We do the comparison work for free, so you relax with the best deal in hand. Any other questions? Contact us!
How can I contact CheckMyDeal?
Visit the support page
Step 1: Go to the Support page and look under the 'Get in touch' section for the link to the contact page.
Step 2: Fill in the form with the required information.
Step 3: Click 'Send'.
We respond as quickly as possible, usually within 24 hours!
How long does it take to get a response to my submitted 'CheckMyDeal' request?
99% of requests are found within seconds!
Booking & payment
Do I book and pay at CheckMyDeal?
No, you book with the provider itself.
We compare the prices and send you to the provider where your cruise is cheapest. You book and pay there, under their terms and with their customer service. We do not see your booking and cannot change anything in it.
Which payment methods does CheckMyDeal accept?
For cruises & travel we do NOT process payments.
For the cruises you compare via our platform, we are solely a comparison and referral platform. All travel bookings and the associated payments are handled directly by the official website of the cruise line or our affiliate partners. The available payment methods depend on the provider you choose to book with (credit card, PayPal, iDEAL, etc.). We will never ask for your credit card or bank details ourselves for a cruise booking.
For BoBu we do, via Stripe. GoGreen+ is coming soon.
When you purchase a paid CheckMyDeal product, for example BoBu or the GoGreen+ add-on, your payment is handled securely by Stripe Payments Europe Ltd. (PCI-DSS Level 1 certified). We do not receive or store card details. You cancel the annual membership whenever you like in your account settings; the Travel Pass stops by itself after 90 days.
What does it cost to use CheckMyDeal?
Comparing is free.
You never pay the provider more because you came through us; the price is the same as booking directly. A BoBu membership is separate from this and entirely optional.
Do you earn anything when I book?
With some providers, yes.
If you book through us with such a provider, we receive a fee from that provider. It changes nothing about your price: it is the same as booking with the provider directly. Without that fee we could not offer the comparison for free.
Something is wrong with my booking, who do I contact?
The provider you booked with.
They hold your booking, your payment and the terms. We have no access to any of it and cannot change or cancel anything for you. If you get stuck, let us know through the contact page and we will point you to the right place.
Prices & alerts
Why does the price for the same cruise differ per provider?
Every provider calculates differently.
They buy in differently, work with different margins and run their own promotions. For exactly the same cabin on the same sailing that can be hundreds of euros. Which is precisely why we put them side by side.
What is PriceRadar?
The search for price drops.
PriceRadar puts today's price next to the earlier one and shows only the cruises that genuinely dropped, with the difference alongside. Free, you look back seven days and see five results; as a BoBu member you pick any period and see them all.
Want to hear the moment one particular cruise gets cheaper? Save it as a favorite and set a free price alert: we mail you as soon as the price drops.
When is a cruise cheapest?
Usually early, or very late.
Booking well ahead gives you the widest choice of cabins and departure dates. Last minute in the shoulder seasons, cruise lines are often sharp because they want to fill empty cabins. Which of the two works out better depends on the route and the season.
Do the prices shown include everything?
Including taxes and port fees.
Prices are per person based on two people sharing. What else is included differs per cruise line and per fare, think meals, drinks packages, gratuities and excursions. You will find that with the provider before you book.
Account
How do I create an account on CheckMyDeal?
It's simple!
Step 1: Go to the homepage and click 'Account' in the top right corner.
Step 2: Select the 'Create account' option.
Step 3: Fill in the details on the form and click 'Next'.
Step 4: Create an email address and password and click 'Create account'.
Step 5: You will receive an email to activate your account.
How can I reset/change my password?
Forgotten password
Step 1: Forgotten your password? Go to the login page and click 'Trouble logging in?'
Step 2: Follow the instructions under 'Forgotten password'.
Changing your password
Step 1: If you are logged in and want to change your password, go to 'Settings' in your account.
Step 2: Click 'Change password' and then click 'Confirm'.
If you run into any problems, feel free to contact us, we are happy to help!
Can I change my personal details?
Sort it out
Step 1: Log in to your account.
Step 2: Go to 'Settings' and simply update your details.
How do I delete my account?
Are you sure?
Step 1: Log in to your account.
Step 2: Go to 'Settings'.
Step 3: Click the 'Delete account' button.
Step 4: Enter your email address.
Step 5: Click 'Confirm'.
IMPORTANT
Please note: deleting your account permanently erases all your data and personal information. Think carefully before you proceed with deleting your account.
BoBu & membership
What is BoBu?
All your bookings in one place.
BoBu reads your booking emails and puts your trips into a single overview automatically. No more digging through your inbox for that one confirmation number, and you see at a glance what is coming up when.
What does a BoBu membership cost and can I cancel?
Current prices are on the membership page.
There you see exactly what a membership costs and which period comes with it. After that period you are tied to nothing, and your account always shows what you have and until when it runs.
Whatever your problem, we have the solution.
Visit our contact page and ask your question. We respond within the same day to save you time.